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FAQs

General Information

  1. What makes the IDS Project work?
  2. What is the reciprocal agreement among members?
  3. How can the IDS Project benefit your library and its users?
  4. How is the IDS Project structured?
  5. How do I join the IDS Project?

ILL Information

  1. How does the IDS Project compare to traditional ILL?
  2. What effect will the IDS Project have on our workflow?
  3. What is the expected turnaround time for IDS Project requests?
  4. What reports does the IDS Project provide?
  5. What ILL Tools are used by the IDS Project?
  6. How does the IDS Project handle borrowing requests?
  7. What steps are involved in IDS Project lending?

General Information

  1. What makes the IDS Project work?

  2. The primary reason for the success of the IDS Project is community focus on effective best practices in resource sharing. The Project places a great deal of emphasis upon support and collaboration. Central to this is the mentor program, which assigns volunteer applications and systems specialists from current member libraries to each new member. Through both onsite visits and regular communications, the mentors help the staff at the joining library to configure ILLiad, optimize their workflows, and implement the technical requirements of the IDS Project. This also helps build personal relationships that form the foundation of a strong community, which gathers every year for the IDS Project Conference. The IDS Project’s listserv provides another forum for members to stay connected throughout the year, further strengthening the IDS Project’s community.

    Using the Addon capabilities of ILLiad, the IDS Project has developed a next generation system that allows ILLiad to automatically process article and loan requests, check availability, and eliminate hours of unnecessary clicks. IDS Logic includes a new version of ALIAS, the Lending Availability Service, Borrowing Availability Service, and several more modules. For more information on IDS Logic, please see the Rule Kit.

    IDS Project libraries are committed to performance standards of 48-hour turnaround times for articles and 72-hour turnaround time for books. A new service called IDS Dashboard will be released in the coming months and will allow for in-depth assessment of all ILL requests and IDS services.

  3. What is the reciprocal agreement among members?

  4. IDS Project libraries work on the fundamental agreement that "Your library is mine and my library is yours." All loan and article requests will be processed by IDS libraries at no charge. Even Article Only members will be reciprocal for both loan and article requests, though the loans would be sent using UPS, Fed Ex, or USPS instead of the Empire Library Delivers courier service.

  5. How can the IDS Project benefit your library and its users?

  6. IDS Project library users benefit from a larger, more diverse collection of materials, faster delivery, higher quality for reproduction and bibliographic accuracy, and easy 24/7 access to articles through electronic delivery to the web. Library staff benefit from working with their peers in a community of libraries committed to the IDS Project's high standards for excellent customer service. The IDS Project develops and shares ILLiad best practices using the Workflow Toolkit. New library staff will benefit from the support of the IDS Mentoring Program which provides additional on-site training and support. Staff also benefit because they are able to run a paperless resource-sharing operation. The library benefits from a lower cost per transaction having optimized their workflow.

  7. How is the IDS Project structured?

  8. The IDS Project consists of 77 libraries within New York State, ranging from community colleges to doctoral-granting institutions and 8 libraries outside of New York. All of these libraries are using ILLiad, Odyssey, and IDS Logic and a majority are using the Empire Library Delivery.

    The Project works in partnership with the Office of Library and Information Services (OLIS), and the New York Regional Library Councils. OCLC, Atlas Systems , Proquest , and Ebsco also support the IDS Project. also support the IDS Project.

  9. How do I join the IDS Project?

  10. Any library is encouraged to join the IDS Project. There is a $1,500 fee associated with membership; and members must subscribe to OCLC and the ILLiad Resource Sharing Management system.

    If you are interested in joining the IDS Project, please contact Mark Sullivan, the Project Executive Director, at director@idsproject.org or 585-245-5172.


ILL Information

  1. How does the IDS Project compare to traditional ILL?

  2. IDS Project libraries are committed to a community focus on effective best practices in resource sharing, thereby significantly improving performance standards.

    The IDS Project's goal is to improve user service by meeting 48-hour turnaround times for articles and 72-hour turnaround time for books. IDS libraries do not charge any fees for lending materials. Lending to other libraries is just as important as borrowing for our own patrons.

  3. What effect will the IDS Project have on our workflow?

  4. The IDS project will have a positive effect on workflow because the Project has a set of common goals and all libraries use the same sending and receiving methods.

    Direct Request and custom holdings are used for books, and all libraries within the Project have a priority custom holdings group set up for Project libraries. With Direct Request turned on, routine loan requests are automatically sent to the first library without staff intervention.

    IDS staff also uses a custom holdings group for articles which are delivered to the web. ILLiad /Odyssey is used to automatically transfer articles to the web if a library is designated as a Trusted Sender.

    The Workflow Toolkit has over 100 ideas on improving workflow.

  5. What is the expected turnaround time for IDS Project requests?

  6. The performance standards for turnaround time are defined as follows:

    • The average time from receipt of a request to actual article delivery will be no longer than 48 hours but most articles are delivered within 24 hours.
    • The average time from receipt of a request to actual loan delivery will be no longer than 72 hours and between Empire Library Delivery zones no longer than 96 hours.
  7. What ILL Tools are used by the IDS Project?

  8. The OCLC ILLiad Resource Sharing Management System, IDS Logic , Article Licensing Information Availability Service, and Getting It System Toolkit (GIST).

  9. How does the IDS Project handle borrowing requests?

  10. The IDS Project handles borrowing requests using the standard ILLiad and OCLC processes. We do make certain that the libraries are using custom holdings, Direct Request for loans and the IDS Logic: ALIAS for articles. IDS Logic: Borrowing Availability Service also helps improve the borrowing of loans.

  11. What steps are involved in IDS Project lending?

  12. The IDS Project handles borrowing requests using the standard ILLiad and OCLC processes but we have added IDS Logic and several ILLiad client addons. IDS Logic Lending Availability Service automates many of the steps required for processing lending requests. For more information, please see IDS Logic: LAS