A unified community of trust and support
built around a critical and clearly understood purpose
effective resource sharing.
Logic rules act on transactions based on specific criteria. They share some similarities with routing rules in the customization manager but can be more complex and be ‘chained together’ to have multiple rules act on one transaction. Routing rules, on the other hand, can only have one routing rule act on a transaction before a staff member needs to intervene to move the request to another step.
Logic Rules can be broken down into ‘search’ and ‘action’.
Search: Some things Logic Rules can search for in a transaction are:
Action: Some things Logic Rules can do:
Additionally, Logic Rules have a setting, called “Prevent Reruns” that can prevent a logic rule from running on a transaction more than once.
IDS Project is a unified community of trust & support based upon effective resource sharing.